do you need help?
Once your order leaves our warehouses, you will receive an email with the tracking code to monitor your shipment.
The confirmation email is sent upon order finalization. Occasionally, it may end up in your email's promotions or spam folder.
Orders are dispatched via CTT, offering standard shipping at €4.95 or express shipping at €6.95.
Yes, you can :)
Please access our return portal and fill in the fields indicated.
A return label will be generated for you. You just need to pack your bag well (the bag need to arrive in the same conditions that it arrived to handle the return without problems). After that, please choose a post office and deliver your order within the next 4 days.
Once you're there, show the return label and they will print it out and attach it to your package. They will not charge you anything.
When it arrives, we will check that everything is perfect and we will refund what you paid, discounting €5 for return costs.
After we complete it, the money will return to the payment method you used within a maximum of five business days.
You have up to 14 days from the arrival date of your order to request a return. Items must be in perfect condition.
Please access our return portal and fill in the fields indicated.
A return label will be generated for you. You just need to pack your bag well (the bag need to arrive in the same conditions that it arrived to handle the return without problems). After that, please choose a post office and deliver your order within the next 4 days.
Once you're there, show the return label and they will print it out and attach it to your package. They will not charge you anything.
When it arrives, we will check that everything is perfect and we will refund what you paid, discounting €5 for return costs.
After we complete it, the money will return to the payment method you used within a maximum of five business days.
You have up to 14 days from the arrival date of your order to request a return. Items must be in perfect condition.
The exchange process is similar to the return process. First, a return will be processed, followed by a refund issued in the form of a discount code for purchasing a new wallet on our website (or in a physical store, if available). You have up to 14 days from the arrival date of your order to request a return. Items must be in perfect condition. To request an exchange, send an email to geral@mona351.com, indicating the subject, order number, and pickup address. On the agreed-upon day, CTT will collect your wallet. Once we have verified the condition of the returned items, you will receive a discount code to be applied at checkout, equivalent to the value of the returned wallet. We are not responsible for shipping costs except when the issue is ours.
Yes, if the order has not yet been processed. Please send an email to geral@mona351.com explaining the situation and identifying the order number for which you want the address changed.
We apologize for the inconvenience. Please seek assistance and contact our team via email at geral@mona351.com, explaining the issue and including the order number. We will get back to you as soon as possible.
During the checkout process, before making payment, enter your code, and the discount will be automatically applied by the platform.
